Allergen Information
The safety of our customers is our priority. This page explains how we handle allergens at {business_name}.
## The 14 UK regulated allergens
Under UK Food Information Regulations, we are required to declare the presence of the following allergens:
1. Cereals containing gluten (wheat, rye, barley, oats)
2. Crustaceans (prawns, crabs, lobster, crayfish)
3. Eggs
4. Fish
5. Peanuts
6. Soybeans
7. Milk (including lactose)
8. Nuts (almonds, hazelnuts, walnuts, cashews, pecans, pistachios, macadamia)
9. Celery and celeriac
10. Mustard
11. Sesame seeds
12. Sulphur dioxide and sulphites
13. Lupin
14. Molluscs (clams, mussels, oysters, scallops, squid)
## How allergens are listed on our menu
Each dish on our menu shows which of the above allergens are present. This information is based on the ingredients used in the recipe. We update allergen information whenever a recipe changes.
## Cross-contamination risk
Our kitchen prepares dishes containing all 14 regulated allergens. Despite our best efforts to keep equipment clean and separate, we cannot guarantee that any dish is completely free from traces of any allergen. For this reason, we cannot prepare food that is guaranteed safe for people with severe allergies.
## What to do if you have an allergy
If you or someone you are ordering for has a food allergy or intolerance:
- Add a note to your order at checkout specifying the allergy
- Call us before ordering on {phone} so we can advise whether we can safely accommodate your needs
- For severe or life-threatening allergies, we recommend you do not order from us without speaking to us first
## Intolerances
If you have a food intolerance (not an allergy), please also contact us before ordering. We will do our best to advise on suitable dishes and preparation methods.
## Contact
For allergen queries, call {phone} during opening hours or email {email}.